Frequently Asked Questions
Q: What areas do you cover?
A: Bedfordshire, Cambridgeshire,
Essex,
Hertfordshire,
London, Lincolnshire,
Norfolk,
Suffolk.
Our current residential rounds cover the following towns and
villages:
Chelmsford,
Dunmow, Writtle, Boreham,
Saffron Walden, Thaxted,
Bishops
Stortford, Little Hallingbury, Great Hallingbury,
King's Lynn, Swaffham,
Castle Acre, West Acre, Clenchwarton.
Q: How frequently do my windows need
cleaning?
A: The frequency depends on your own personal requirements. For all
residential clients, we offer a 4 week and an 8 week cycle but find that
70% of our customers opt for the 4 week cycle. The same cycles are
available for all commercial clients but we can tailor our services to
suit your individual requirements.
Q: How do I pay you?
A: We can take cash or cheque on the day of the clean. You are also able
to pay via a bank transfer - please contact us for our bank details.
Q: Will the Pure H2O System damage my
paintwork?
A: No. Our system will not damage any properly maintained paintwork. It
will in fact help protect paintwork from algae and lichen etc. However,
if you have badly maintained or very loose or flaky paintwork, some
paint may be removed during the cleaning process. If this is the case we
would not recommend our H2O system but we would be pleased to offer
another cleaning solution.
Q: What happens if it is raining when my
windows are due for their clean?
A: We will still clean your windows. With traditional window cleaning
methods it is impossible to get a good result when it is raining.
However, with the Pure H2O cleaning system, because we are using
purified water and do not need to polish the glass, rain water (being
almost pure) actually assists us in the cleaning process. Therefore we
are able to leave your windows sparkling clean, even in the rain.
We also offer a rain guarantee whereby if you notice any imperfections on your windows as a result of us window cleaning in the rain, we will come and clean them again for free or offer a refund in full. No questions, no quibbles. You must contact us within 24hrs of your window clean for the rain guarantee to be valid.
Q: What happens if I am out when you come to
clean my windows?
A: We will have arranged a mutually convenient date and time to clean
your windows prior to arriving. However, before we take on any job we
always discuss property access, so that we are aware of whether you need
to be in when we clean your windows. If we can clean your windows when
you are out and you are happy for us to do so, then we will. We always
call the evening before to remind you we are coming and to discuss the
payment arrangements.
If you have any further questions, please contact us today.